Frequently Asked Questions
What is Spotlight?
T-Mobile is known for breaking the rules. For challenging convention. For groundbreaking ideas. And they’ve charged Spotlight with tracking down other companies who share the Un-carrier spirit. Makers everywhere have answered the call.
Step into the Spotlight and get a glimpse of innovative technologies from Makers all over the world. Spotlight delivers them right to your front door. Because why should tech geeks get to have all the fun?
If a product shows as “sold out”, can I purchase it on backorder?
Our goal is to bring you new and innovative products, which are available in limited quantities. Once a product sells out, it’s gone. However, those products will still be visible in the “archived products” section in the product listing page.
What payment options do I have?
We accept payment with all major credit cards and Bitcoin.
What are my shipping options?
Standard and expedited shipping options are available.
When can I expect my order to ship?
Orders will typically ship within 2 – 3 days. If you have not received a shipment confirmation email within 3 days of placing your order, don’t hesitate to reach out to us.
How can I track my order?
After you place an order, you will receive an order confirmation email and a shipping confirmation email, which will contain a tracking code that you can use to track your package.
My order arrived without a packing slip. Now what?
If your order arrived without a packing slip, and you’re in need of information, we’ll be happy to assist you. Simply Contact Us and provide your order number. We’ll respond to your inquiry within 2 business days.
How can I cancel my order?
Your order can be canceled as long as it hasn’t shipped. To cancel your order, you can reply to the order confirmation email you received to initiate the cancellation. After your cancellation has been processed, you will receive an email confirmation.
Returns, Exchanges, and Refunds
What is Spotlight’s return policy?
A product in its original package, with all original contents undamaged and in good working condition, with no material alterations, may be returned within 30 days of receipt of shipment. Please note that the cost of return shipping for unwanted items will be deducted from your refund. Return shipping for damaged or defective products is free.
What is Spotlight’s exchange policy?
We can only accept in-kind exchanges for damaged or defective products. If your product is damaged or defective and you’d like to exchange it, please reach out to our Customer Service team by filling out the Contact Us form. Exchanges are subject to available quantities that are in stock. If the product you’d like to exchange is out of stock, you will receive a full refund.
How do I exchange a defective or damaged product?
Exchanges can be initiated from the ‘Returnly’ website. After entering your email address, Returnly will email you a link to begin processing your return. As you follow the step-by-step instructions, you’ll be given a return authorization number and shipping label to print out. As soon as your defective or damaged product ships, our Customer Service team will arrange to have a replacement sent to you, free of charge. Please note that exchanges are subject to available quantities that are in stock. If the product you’d like to exchange is out of stock, you will receive a full refund instead.
How do I return an unwanted, damaged or defective product?
Returns can be initiated from the Spotlight site. After your return is initiated, you’ll be taken to the 'Returnly' website. After entering your email address, Returnly will email you a link to begin processing your return. As you follow the step-by-step instructions, you’ll be given a return authorization number and shipping label to print out.
When can I expect to receive a refund?
After your order has been returned, inspected, and processed, your full or partial refund will be issued. Please allow 7-10 business days for the funds to be posted to your credit card or bank account. Some institutions may take longer to apply the refund back to your account. If your refund hasn’t been credited to your account after 7-10 business days, please contact your bank or credit card company to inquire about the status. If, after doing so, you require our assistance; please fill out the Contact Us form.
Why did I only receive a partial refund?
Partial refunds are issued when returned product is damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a manufacturer or shipment error.
I have a question that isn’t on this list. How can I get in touch with someone?
Please fill out the Contact Us form. To ensure that we provide you with excellent customer service, please include your order confirmation number and shipment tracking number, if applicable. Our customer service team will make every effort to reply to your inquiry within two (2) business days.
I have a question about the product I ordered. How can I get in touch with someone?
Product specific questions should be submitted directly to the product maker. Contact information is available on the Contact the Makers page.